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GLPI implementation – IT management and helpdesk
GLPI is an advanced open-source software for IT asset management and helpdesk operations. A professional GLPI implementation enables comprehensive inventory of computer hardware, peripheral devices, software, and other IT resources. The system provides a robust service ticketing module, IT process automation, as well as analytics and reporting capabilities. Thanks to its modular architecture and easy integration with other business systems, GLPI implementation offers companies a flexible tool tailored to their specific organizational needs. As an open-source solution, it eliminates licensing costs and allows full customization, making GLPI an attractive choice for businesses of all sizes.
Vendor: Teclib'
Why implement GLPI in your company?
- Effective IT asset management: GLPI enables effective monitoring and management of IT assets, including hardware, software, and other digital assets.
- Excellent ServiceDesk tool: The GLPI system offers comprehensive customer service functions, allowing for the registration of requests, tracking their status, and controlling task completion times, which improves customer service efficiency.
- Analytics and reporting: GLPI allows for the analysis of collected data using built-in filters and reports, enabling a better understanding of the company’s operations and making informed business decisions.
- Increased operational efficiency: Automation of many IT processes, such as request management, helpdesk, and asset inventory, saves time and human resources.
- Integration with other systems: GLPI can be easily integrated with other systems used in the organization, allowing for smooth data exchange and achieving greater efficiency in various areas of activity, such as finance or human resource management.
- Multilingual support: The availability of GLPI in 59 different languages makes it accessible to a wide range of users worldwide, facilitating collaboration in an international business environment.
- Scalability and flexibility: GLPI is an open and modular system, allowing for easy expansion and customization to the specific needs of the organization, regardless of its size.
- Implementation and maintenance costs: As open-source software, GLPI eliminates licensing costs, which can significantly reduce implementation and maintenance costs. Other products in this class usually require licensing fees, which can increase total costs.
What you gain from implementing GLPI? Key system features:
- IT assets inventory (CMDB): GLPI enables detailed inventory of computer hardware, peripheral devices, software, and other IT assets. It automatically detects devices on the network using plugins and allows for manual addition and editing of assets, assigning them to users and locations.
- Request management (helpdesk): GLPI offers an extensive service request management system, enabling the registration, assignment, tracking, and closing of requests. It automates processes through business rules, such as escalations and email notifications. It allows for the creation of knowledge bases and FAQs, facilitating the resolution of common problems.
- User and group management: GLPI centrally manages user accounts, their roles, and permissions. It integrates with external systems such as LDAP/AD, facilitating user management and data synchronization. It allows for the definition of user groups and granting them appropriate permissions to GLPI resources and functions.
- Contract and license management: GLPI records and tracks service contracts, warranties, leases, and software licenses. It notifies about upcoming contract and license expirations, enabling ongoing management of commitments. It monitors software license compliance with actual usage in the organization.
- Reporting and analytics: GLPI generates detailed reports on IT assets, service requests, license usage, and other aspects of IT management. Built-in filters and analytical tools allow for customizing reports to the specific needs of the organization. Data can be exported to various formats (CSV, PDF) for further analysis or presentation.
- Project management: GLPI has a project management module, enabling the creation, planning, and tracking of IT project progress. It defines tasks, assigns them to resources and employees, and monitors completion deadlines. It allows for reporting progress and analyzing the efficiency of project implementation.
- Modularity and scalability: GLPI is a modular system, allowing for the installation and configuration of additional plugins and extensions according to the organization’s needs. Its scalability allows for deployment in both small and large organizations, with the possibility of easy expansion as needs grow. Regular updates and an active user community ensure ongoing development and support for new features.
Our offer of GLPI implementation:
Hawatel, as a certified partner of Teclib', the producer of GLPI software, offers comprehensive services in the areas of implementation, migration, support, development, and integration of this advanced IT asset management system.
Our offer includes:
- GLPI implementation: We conduct the full GLPI implementation process, ensuring the system is tailored to the specific requirements of the organization and providing end-user training.
- Migrations: We perform secure data migration from other systems to GLPI, minimizing the risk of data loss and operational downtime.
- Technical support: We offer round-the-clock technical support, help in solving problems, updates, and regular system reviews.
- Development: We create dedicated plugins and extensions, customizing GLPI to the unique needs of clients.
- Integrations: We carry out integration projects, connecting GLPI with other systems used in companies, enhancing operational efficiency.
As a certified partner of Teclib, Hawatel guarantees the highest quality of services and full support at every stage of GLPI usage. Our experience and competencies allow us to deliver solutions that meet the highest industry standards and the individual needs of our clients.
