Guide – Incident Reports for Jira Incident Reports for Jira

 

 

What is Incident Reports for Jira?

 

The add-on allows you to create and export incident reports from Jira to HTML, CSV, DOCX, and XLSX – quickly, clearly, and with your own templates.

 

 

Key features

 

  • Reports based on your own templates.
  • Filtering and summaries in Basic or JQL mode.
  • Includes data about statuses, dates, root causes, estimates, forms, story points, and more.
  • Quick export to 4 popular formats.

 

Creating reports

 

Select a project and choose the issue type (e.g., request, problem, incident) and status (e.g., blocked, canceled, open).

 

Apply filters (over 60 available) to narrow down the data.

 

Add key fields to your report, such as:

  • status changes,
  • root cause / workaround,
  • start and end dates,
  • estimated vs. spent time,
  • story points,
  • description, summary, environment,
  • project overview, forms, and more.

 

Incident Reports for Jira

 

Exporting reports

 

Reports can be exported to HTML, CSV, DOCX, and XLSX. With just a single click you choose the format you need, and the report is ready. The output is always clear, structured, and easy to read.

 

Incident Reports for Jira 2.jpg

 

Custom DOCX templates

 

Add up to 10 custom DOCX templates with your company’s logo, footer, and formatting. To upload templates:

  • Go to Settings → Apps.
  • Open Incident Reports.
  • Upload your templates.

 

Incident Reports for Jira 3.jpg

 

Instructions for preparing a custom docx template

 

The report template allows you to automatically generate task listings from Jira in a table format.

 

Header and footer

 

Optional, e.g. company logo, report title, generation date. A template can contain any type of corporate footers and headers. 

 

Fonts

 

Any fonts supported by DOCX are possible to use.

 

Preparing a table

 

  • The report is generated in a form of a table. 
  • The template should contain two rows and any number of columns.
  • The first row contains columns’ names that will appear in the generated docx report. 
  • The second row defines fields from the plugin to be included in the generated docx report. 
  • They should be written in this pattern: 

{#issues}{project} {created} {creator} {summary} {status} {/issues}

This block ({#issues} … {/issues}) repeats automatically for every project in Jira.